Shipping & Returns

Shipping

• International shipping is handled by INTERNATIONAL EMS, within 1 week time delivery usually.
  
• All orders will be insured for the full purchase amount, and can be tracked at the EMS website.
  
• All international shipments are shipped via EMS express mail ONLY, and We do not use regular Air Mail for international orders. That is why you can enjoy free shipping and great discount offering here. Save more money now enjoying real brand new quality.
  
• We are a professional online dealer and ask EMS express ship the items for us. Please make sure you are at home when the packages will be arrived.
  
• All the shoes will be mailed inside another box!!
  
• After placing an order,you can track your order online with clicking the botton of "Order Tracking" at the website!

Return Policy

• Your satisfaction is 100% unconditionally guaranteed. If you purchased a product from us and it does not meet your satisfaction, we will gladly refund, replace, or exchange your purchase. To assist us in this process we are asking you to fill out a Return/Exchange Form. This will assist us in processing your request in a timely manner.

Return Requirements

• The item(s) being returned includes all parts.
  
• The item(s) has not been altered.
  
• The item(s) is being returned within the 7 day review period.

Exchanges

• To exchange any of our products complete the Return / Exchange Form. Return shipping costs are the customer’s responsibility unless the return is due to a Wholesale For prettyshox.com error.

Defective or Damaged Products

• We fully guarantee all of our products to be free from factory defects. If any product is found defective to be defective, or has been damaged in shipping, we will refund or exchange providing you complete the return/exchange form in a timely manner and return the item(s) back to us.

Non-Returnable Items

• Items not purchased from prettyshox.com
  
• Products that have been modified or altered in any way
  
• Specialty items including any personalized items
  
• Items that have been worn or damaged by customer
  
• Items that are not returned within 30 days

Friendly Notice: If you did not receive your 10-digit tracking number within 3 days after placing your order, your e-mail server may have seen it as spam. In this case, please contact us for assistance in orders' tracking.